Shipping policy
1. General Information
Orders placed through the website www.marioteoteddy.com are managed by Mario Teo Teddy, located at Calle Obispo Juan Martínez, – 29620 Torremolinos (Málaga), Spain, with Tax ID ES10217577B.
This policy governs the shipping and delivery conditions for products purchased through our online store.
2. Shipping Areas
We currently ship to:
Iberian Peninsula: Yes
Balearic Islands: Yes
Canary Islands: No
Ceuta and Melilla: No
Other European Union countries: Yes
If you wish to place an order to a destination not listed, please write to us at info@marioteoteddy.com and we will assess the possibility of shipping to you.
3. Processing and Delivery Times
Order Processing
Orders are processed within a maximum of 10 business days from payment confirmation.
Estimated delivery times (once shipped):
Mainland Spain: 10 business days
Balearic Islands: 10 business days
Europe: 10 business days
These delivery times are estimates and may vary depending on the destination, product availability, peak seasons, holidays, or delays beyond our control (logistical issues, weather, transport strikes, etc.).
4. Shipping Costs
Shipping costs are calculated automatically during the checkout process and displayed before finalizing your order.
Free shipping on orders over €200.
Shipments are made the next day except on weekends and holidays.
In the case of promotions with free shipping, this will only apply to the areas indicated in the offer.
5. Shipping Company
We work with companies such as Correos, SEUR, MRW, or DHL, depending on the destination and shipping method.
Once your order has been shipped, you will receive a tracking number to check the shipment status at any time.
6. Delivery Address
It is the customer's responsibility to provide a correct and complete address.
If the package is returned due to:
incorrect address,
recipient's continued absence,
undeliverable due to incomplete information,
the customer will be responsible for the costs of reshipping.
7. Issues and Delays
If your order does not arrive within the estimated timeframe, please contact us indicating your order number:
📩 info@marioteoteddy.com
We will manage the issue with the shipping company and inform you as soon as possible.
8. Damaged or Lost Shipments
If your package arrives damaged, tampered with, or if any item is missing, you must report it within 24 hours of delivery.
Please send photos of the packaging and contents to:
📩 info@marioteoteddy.com
Once we have verified the issue, we will offer you a solution: product replacement or a refund.
9. Changes to the Shipping Policy
Mario Teo Teddy reserves the right to modify this policy at any time.
Modifications will be published on this page and will be effective from the date of publication.
10. Contact
For any questions related to shipping, tracking, or issues:
📩 info@marioteoteddy.com
📞 +34 651181061
